Returns and Refund Policy
The following returns policy applies to all items sold on Gracie, A Cat’s Life (https://graciecat.com).
If you are not fully satisfied with your purchase, return it to the vendor from which it was purchased. Contact the vendor for specific details and instructions.
An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
– Was in a physically damaged condition at the time of delivery
– Has one or more parts of accessories missing
– Does not match with what was ordered
Items must be returned in the original manufacturer’s packaging. Again, any refund or return must be processed by the vendor from which the items or service was purchased.
Gracie A Cat’s Life (https://graciecat.com) may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://graciecat.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. https://graciecat.com recommends that you contact the support team for your browser provider, as https://graciecat.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Purchasers must ask any questions regarding any product or service displayed on https://graciecat.com by contacting the fulfilling vendor before the item or service is purchased.